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Dr Joy was the absolute worst. She rushed through my appt. She didn't even ask me any questions and I went in to see her for chest pain. She gave me zero answers zero tests and zero plans. I left feeling like I had wasted my time and money. It was very depressing. She is a gaslighter and does not care at all about her patients. Seek another profession, Joy. If I could give zero stars I would.
A complete nightmare for those possible new patients looking to see a specialist. My primary care Dr sent me to see a Neuromuscular specialist, and my insurance said, they are the one on my network. Their rules " IF YOU ARE NOT A REGULAR PATIENT WITH OUR PRYMARY CARE DRS. WE CAN NOT SEE YOU". Do not insist, they are not going to see you. Customer service, was average, I waited over 30 minutes for a human being to take my call. What is worst, my insurance is very expensive, I paid it every month, it is automatically taken from my paychecks so I don't know what is worst, the insurance, this place's rules or my condition. The only one left suffering is the patient because no even with money you can have a good service in here. We are becoming 3r world country . I live 1 1/2 hour away to this place, my primary care Dr., I rather have it close to me. This situation is messed up.
Miserable experience every single time!! Staff does not answer phones, and are very rude in person!! I am dealing with a breast mass. My doctor didn’t even give me the results. I had to go get the results from the imaging place and read that I have a mass. Now, I have a biopsy scheduled and they can’t get this office to send a signed prescription! Despite faxing and multiple calls!! DO NOT trust your healthcare to this incompetent uncaring office!!
0 star I could give to this community health center if they have 0 star option Since they change service to Evara Health . It very hard to contacts to agent by phone. Been try to call for 2 days. Each time I have to wait on phone more then an hour. No one response. Finally I got luck on my second day for last call after wait for another an hour, someone picked the phone up. I just need a copy of the referral from doctor for my kid. She just said please call back and hung up the phone. What the rude service. Even my child specialist doctor office contacted them by phone and by fax need approval from them. No response in the last 2 days. Im at work. Can’t call by phone. Have to be in office personally for the requested that we need for our Kid. What a horrible Evara Health
Horrible! If I could give negative stars, I would. Inattentive, lack of urgency, rude and horribly disorganized. You have to wait over an hour to talk to someone on the phone and I’m in the waiting room for 40 minutes and they haven’t checked me in yet and made me miss my appointment and they’re so slow dealing with people at the front desk. They also take weeks for referrals and are notoriously known at other doctors for not getting insurance authorized. Now they just called over another lady in front of me who got here after me after I got upset they’re ignoring me. If you care about your health and sanity, stay away! We will be finding a new dr after this. Worse drs office ever. A new name change and branding campaign doesn’t hide the fact that the service is horrible.